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SPECIFIC ERROR CODES (Listed in NUMERIC ORDER) YOU MAY RECEIVE WHILE SETTING UP YOUR CAC READER & SOFTWARE

 

NOTE:  This page lists specific error codes and Solutions (that I and others have come across).  I hope one of these is the answer to correct whatever problem you are having.  Please do not email me telling me the Solutions don't work.  Everyone of these have worked on several other computers.  If your particular problem is not on this page, please feel free to contact me and we will figure it out together. 

 

Disclaimer:  These fixes are for Home Users Only.  Do not attempt these on your Government Computer (unless otherwise noted)

 

 

Receive "ssl_error_bad_cert_alert" when using Firefox

 

Solution:  Follow Firefox configuration on Firefox support page

 

All known Firefox SSL Error codes:  http://www.mozilla.org/projects/security/pki/nss/ref/ssl/sslerr.html

 

 

 

Receive "ssl_error_handshake_failure_alert" when using Waterfox to activate your PIV cert

 

Solution:  Configure Waterfox to use your CAC, just like Firefox

 

 

 

Error Code [38]:  "Your Common Access Card (CAC) is invalid, and may be revoked or expired.  If you believe you have received this message in error you may contact the DMDC Support Center (DSC) at 800-477-8227."   when trying to access DMDCs Self Service site to activate your PIV after getting a new CAC issued on 9 or 10 September 2013.

 

Error 38 Information:  DEERS had communication problems between RAPIDS and the CA issuing servers, causing some CACs to not get programmed correctly on 9 & 10 September 2013.

 

Error 38 Solution-1:  Try using your CAC again.  Some people's CACs "magically" started working the next day. If you are not one of the lucky ones, try Solution 2 below.

 

Error 38 Solution-2:  Visit or Contact an ID card office and see if they know the system is functioning correctly and then get a new CAC issued.

 

 

 

Error 107:  Receive "Error 107 (net::ERR_SSL_PROTOCOL_ERROR): Unknown error." when using Google Chrome, Internet Explorer, or Firefox.

 

Error 107 Solution:  Follow this guide, slide 17

 

 

 

 

Error 117:  Receive "Error 117 (net::ERR_BAD_SSL_CLIENT_AUTH_CERT): Bad SSL client authentication certificate"

 

Information:  This error can be caused by misconfigured system files in your windows Operating System.  Additional Info

 

Error 117 Solution 1:  Check your clock on your computer.  It cannot be off by more than 5 minutes from the web server

 

Error 117 Solution 2: Follow this guide

 

Error 117 Solution 3: Follow these steps to restore your computer

 

1) Logon to your computer as an administrator.

2) Click the Start button, All Programs, Accessories, System Tools, then click System Restore.

3) In the new window, select "Restore my computer to an earlier time" option and then click Next.

4) Select the most recent system restore point from the "On this list, click a restore point" list, and then click Next.

5) Click Next on the confirmation window.

6) Restart the computer when the restoration is finished.

  

 

 

 

Error 141:  Receive "Error 141 (net::ERR_SSL_CLIENT_AUTH_SIGNATURE_FAILED): Unknown error"  when using Google Chrome on a Mac

 

Error 141 Solution 1:  http://www.thursby.com/forum/viewtopic.php?f=11&t=99

 

Error 141 Solution 2:  http://community.centrify.com/t5/Express-for-Smart-Card/Repeated-Error-141-on-Mountain-Lion-Chrome-amp-Safari/td-p/9428

 

 

 

 

Error 310:  Receive "Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects"

 

Error 310 Solution:  Double check your clock and time zone on your computer.  If your clock is off by more than 5 minutes compared to the server you are trying to communicate with, you'll receive this error.  Information found at TomsHardware

 

 

 

Error 500:  Receive "Error Code: 500 Internal Server Error.  The server denied the specified Uniform Resource Locator (URL).  Contact the server administrator."  or "Certificate is revoked"

 

Error 500 Solution 1 (Windows): Follow this guide

 

Error 500 Solution 1a (Windows):  Run the Cross Cert Removal Tool version 1.10, dated 23 OCT 2013 from:

 MilitaryCAC

 https://militarycac.com/crosscertremover/FBCA_crosscert_remover_v110.zip

or DISA

http://iase.disa.mil/pki-pke/function_pages/downloads/unclass-fbca_crosscert_remover_v110.zip

 

Error 500 Solution 2 (Mac):  Follow this information

 

Error 500 Solution 3 (Windows): Make sure you are selecting the EMAIL certificate (for most users) and PIV certificate (for Dual Persona users)  IF you have selected the wrong certificate, close the web browser, remove, then reinsert your CAC. 

 

Error 500 Solution 4 (Mac) Make sure you are selecting the EMAIL certificate (for most users) and PIV certificate (for Dual Persona users)  IF you have selected the wrong certificate you will need to clear your keychain.

 

Error 500 Solution 5 (both OS'): Close ALL open web browsers, try to access the website again.  Sometimes a restart of the computer is also necessary.

 

Error 500 Solution 6: (Windows): Contact the Army Enterprise Service Desk and demand they figure it out.  Their number is:  866-335-2769

 

Error 500 Solution 6b: (Mac):  The Army Enterprise Service Desk states they don't support Mac.  Their number is:  866-335-2769.  So, DISA is forcing this email system on you and refuses to support you.  Please let them know your thoughts.

 

 

 

Error 1079: Receive "Error 1079:  The account specified for this service is different from the account specified for other services running in the same process."

 

Error 1079 Solution:  Visit:  http://support.microsoft.com/kb/2478117

 

 

 

Error 1303:  Receive "Error 1303. The installer has insufficient privileges to access this directory: C:\Program File\ApproveIt\Support\Tools.  The installation cannot continue.  Log on as an administrator or contact your system administrator."  (While installing Approve It 5.9)

 

Error 1303 Solution:  Stop the installation. Restart computer, start installation again from an administrator account

 

 

 

Error 1305:  Receive "Error 1305.  Error reading from file: C:\............ActivClient CAC 6.1 x86.msi.  Verify that the file exists and that you can access it."

 

Error 1305 Solution:  Your current profile is more than likely corrupt.  Create a new profile and install the programs from that profile.  Here's how to build a new profile.

 

 

Error 1316:  Receive "Error 1316.  A network error occurred while attempting to read from the file C:\"

Error 1316 Solution:  Download Microsoft Windows Installer Cleanup Utility and uninstall ActivClient with this program.  Once uninstalled, restart computer, then install your ActivClient software.  This program will NOT work on Windows 7 or 8, so, try the programs below.

Download any of the below uninstaller programs (listed alphabetically) and attempt to uninstall ActivClient.  Once uninstalled, restart computer, then install your ActivClient software again. 

Ashampoo Uninstaller

GeekUninstaller

IObit Uninstaller

PC Decrapifier

Revo Uninstaller Pro

Total Uninstall (my preference)

Error 1316 Solution 2:  Your current profile is more than likely corrupt.  Create a new profile and install the programs from that profile.  Here's how to build a new profile.

 

Error 1321:  Receive: "Error 1321, the installer has insufficient privileges to modify the file c:\program" when trying to install ActivClient.

 

Error 1321 Information / cause:  This error may be caused by Windows system files damage.  The corrupted Windows system files entries can be a real threat to the well being of your computer.

 

Error 1321 Solution:  Make sure you are logged in as an administrator to perform the install.

 

Error 1321 Solution 2:  http://www.wiki-errors.com/err.php?wiki=1321

 

 

 

Error 1324:  Receive "Error 1324. The path <insert file name here>  contains an invalid character."

 

Error 1324 Solution:  This article should be able to assist you.  http://windowsxp.mvps.org/usershellfolders.htm

Error 1324 Solution 2:  Consider building a new profile and do the install / uninstall from the new profile.

 

 

Error 1327:  Receive "Error 1327.  Invalid Drive X"  (X=any drive letter other than C)

 

Error 1327 Solution:  Go to Start, Run, type in REGEDIT <Hit Enter or OK>  Navigate to:  HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ Explorer\User Shell Folders

In the right pane - look for any entries which has an X or any other alphabets not C (your OS folder) modify data to C:\

Error 1327 Solution 2:  Create a new profile on your computer and install ActivClient from the new profile.

Error 1327 Solution 3:  Follow guidance on support.microsoft.com (has not been tested yet)

Error 1327 Solution 4:  Follow guidance on error1327.net  (has not been tested yet)

 

 

Error 1355:  Receive "Error 1335.  The cabinet file 'Data1cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or problem with this package."

Error 1355 Solution:  Instead of downloading ActivClient to your computer, then running it, try selecting Run when prompted from AKO.

Error 1355 Solution 2: Follow guidance here:  http://www.techspot.com/vb/topic116856.html

Error 1355 Solution 3:  Follow guidance here:  http://support.microsoft.com/kb/314810 

 

 

Error 1500:  Receive "Error 1500, another installation in progress, you must complete installation before continuing this one."  when trying to install ActivClient

 

Error 1500:  Try restarting the computer, then attempt install again.

 

Error 1500 Solution 2:  a.  Navigate to "Services and Applications" in Computer Management. (Right click on Computer and click manage), DO THIS UNDER A LOGIN WITH ADMINISTRATOR RIGHTS.

b.  Expand Services and Applications

c.  Click on Services

d.  In the right side of the window Sort by name and go down to Windows Installer. By default the start up type will be set to Manual.  (You will notice that the status will read "Started" even though you know that it is not really running).

e.  Right click on it and select properties

f.  In the middle of the popup box you will see Startup Type.  Use the drop down arrow and select 'Disabled' and click apply.

g.  Close out and reboot the computer.  The service is now set to disabled so on reboot it will not still think it has been started.  Now follow the above steps again and select 'Manual' and click apply and close out the Computer Management screen.

 

 

 

Error 1606:  Receive "Error 1606:  Could not access network location %APPDATA%"  when trying to install ApproveIt on Windows 7 in a profile without Administrative rights

Error 1606 Solution:  This problem occurs because there are incorrect entries in the Shell folder of the user who is logged on to Microsoft Windows. When Windows Installer accesses the Shell folder assignment of the user who is logged on to the computer, Windows Installer cannot locate the correct entry. The solution is in http://support.microsoft.com/default.aspx/kb/886549.

The steps to correct this problem involve editing the Windows Registry.  Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of REGISTRY settings can be solved. Modifications of these settings are at your own risk.  I suggest you first backup your registry as follows: http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry.

Here are the steps to fix it.

1.     Click Start, click Run, type regedit in the Open box, and then click OK.

2.     Locate the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\

3.     Delete the entries that show the path that is listed in the error message.  Example:  %APPDATA%

From KB 886549 http://support.microsoft.com/default.aspx/kb/886549:  Open Regedit again. In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want to reinstate (AppData) and then press ENTER. Right-click that value, click Modify, type the value in the Value data box for the Value name, and then click OK. The value data should be: %USERPROFILE%\AppData\Roaming.

Step 8 of KB 886549 suggests that you also check the values in HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders. However, in fixing my problem.

Error 1606 Solution 2:  Your current profile could be corrupt.  Create a new profile and install the programs from that profile.  Here's how to build a new profile.

 

Error 1613Receive "Error code 1613:  This installation package could not be opened.  Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package"

 

Error 1613 Solution:  Download and install newer version of the Windows Installer service. 
http://www.microsoft.com/en-us/download/details.aspx?id=8483



 

Error 1719:  Receive "Error 1719:  Windows installer service could not be accessed."

 

Error 1719 Solution:  Visit:  http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/windows-installer-error-code-1719-problem/f270d2b0-e570-4009-90f6-aecbd685b8fd

 

 

 

Error 1720:  Receive "Error 1720:  There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor."

 

Error 1720 Solution:  Visit:  http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/0b965fe8-2d16-498c-bb88-395911e13146 

 

Error 1720 Solution 2:  Visit:  http://knowledge.donjohnston.com/kb/questions.php?questionid=254

 

 

 

Error 1721:  Receive "Error 1721. There is a problem with this windows Installer Package. A program required for this install to complete could not be run."

 

Error 1721 Solution:  Visit:  http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-1721there-is-a-problem-with-this-windows/200328d1-3310-49f2-942a-145a09041188

 

 

Error 1722:  Receive "Error 1722. There is a problem with the Windows Installer package.  A program run as part of the setup did not finish as suspected.  Contact your Support personnel or package vendor."  when installing ActivClient 64 bit on Windows 7 or Vista.

 

Error 1722 Solution:  Select OK

Error 1722 Solution 2:  Make sure you are using the latest Windows Installer (Performing a Windows update should take care of this).

Error 1722 Solution 3: Temporally disable any Antivirus / Firewall programs you have running

Error 1722 Solution 4:  Make sure you are running the file as an administrator.

Error 1722 Solution 5:  Create a new profile on your computer and install ActivClient from the new profile.

Error 1722 Solution 6:  Unfortunately, if the above 5 Solutions do not work your only other choice will be to reload your Operating System (as there is "something" corrupt in your Windows install.

 

 

 

Error 1901:  Receive "Error 1901 error attempting to read from the source installation database c:\windows\installer\9df6bf.msi" when trying to install ActivClient

 

Error 1901 Solution:  Run Windows update to get the latest Windows installer package for your computer.

 

Error 1901 Solution2:  Temporarily turn off any antivirus / antispyware programs (like Spybot and MacAfee) then try the install again

 

 

 

Error 1920:  Receive "Error 1920 service smartcard failed to start.  Verify that you have sufficient privileges to start system services."  Seen with Windows 8

 

Error 1920 Solution 1:  Visit:  http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/error-1920-service-smart-card-failed-to-start/8d82fac0-cd3d-42ae-b7b6-40b7d66a125b

 

Error 1920 Solution 2:  Run this registry file to correct your registry  NOTE: Anytime you make changes to the Registry it is a recommended you back it up first

 

Error 1920 Solution 3:  Follow these fixes to get your Smart Card service to start

 

 

Error 1935:  Receive "Error 1935.  An error occurred during the installation of assembly component {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}.HRESULT: 0x80070BC9." or "Error 1935. An error occurred during the installation of assembly component {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}. HRESULT: 0x8007054F." or "Error 1935.  An error occurred during installation of assembly component {d2730d3f-3c41-5884-ao1f-c8b3b9a1e18e}. HRESULT: 0x0070424."

Error 1935 Solution:  There is more than likely a program that is running in the background that is not allowing ActivClient to install.  If you have any Antivirus, antispyware, or system mechanic programs running, please disable them.  More information can be found regarding this error at:  http://support.microsoft.com/kb/902330

 

 

Error 2738:  Receive "Error 2738. Could not access VBScript run time for custom action" while installing ActivClient

 

Error 2738 Cause:  This error message indicates that the VBScript engine is not currently registered on the machine where the install / uninstall is taking place.

 

NOTE:  If you have Windows 7, you may not need ActivClient, which could resolve this error for you.

 

Error 2738 Solution / Resolution:  The VBScript engine can be quickly registered by following these steps: 

a. Run Command Prompt as administrator
         a.1 Start Menu -> All Programs -> Accessories 
         a.2 Right click on Command Prompt and select Run as administrator
b. 32 bit Windows:  At the Command Prompt, Type: cd\, then cd windows\system32 and hit Enter

     64 bit Windows:  At the Command Prompt,  Type: cd\, then cd windows\syswow64 and hit Enter
c. At the Command Prompt, Type: regsvr32 vbscript.dll and hit Enter

 

Error 2738 Solution / Resolution (additional steps):  Users may also need to remove the vbscript registry key:

32 bit: Windows users navigate to:  HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}  and then re-register vbscript.dll.  

64 bit: Windows users navigate to:  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}   

Visit this link for more info.  A user couldn't complete the installation without performing these additional steps.

NOTE: If you have problems deleting the registry key.  Right click the Registry file [you are trying to delete mentioned above], Select Permissions, Advanced (button), Select Owner (tab), Under Change owner to: select Administrators, Apply, then OK. 

Now that you are back on the Security tab, select Administrators, click the Allow box next to Full Control, hit Apply, then OK.

You should now be able to Right click and delete the Registry key.

Restart your computer, then try the install / uninstall again

 

updated imageError 2738 Solution 2:  Your McAfee, Symantec / Norton, or Kaspersky Antivirus can also be causing this issue for you.  Try temporily disabling the antivirus program during the ActivClient install  / update.  McAfee users may have to uninstall it, you can try running the McAfee removal and cleanup utility

 

Error 2738 Solution 3:  Your current profile could be corrupt.  Create a new profile and install the programs from that profile.  Here's how to build a new profile.

 

Error 2738 Solution 4:   If the above ideas don't work, there is a problem with your Windows installation, and the only option left is to back up your files and reload your Windows Operating System. 

 

 

Error 2753 Problem:  Receive "Internal Error 2753"

Information:  The Microsoft Windows error "Internal Error 2753" is related to a Windows Installer failure.  If this error is popping up as a prompt on your Windows operating system, you will not be able to install applications on your system. Thankfully, there is an easy fix for this problem that you can perform using your computer's DOS prompt.

Error 2753 Solution:

Step1.  Windows Vista & 7 users - Click on the Windows Orb icon (lower left of your main desktop screen), in the Start Search box, type in "CMD."  You will see a list of choices, select CMD under Programs and hit Enter.  You can also navigate to it by clicking on the Start Orb, go to "All Programs," "Accessories" and choose "Command Prompt," and the DOS window will appear.

 

Windows XP Users - Click the Start button, click on "Run," then type "CMD" in the run box and hit the Enter key

This will bring up a black DOS command window. 

Step 2.  Type "regsvr32 vbscript.dll" without the quotation marks, make sure you put the space in between 32 and vbscript, press <Enter>

Step 3.  You should now see the message "DllRegisterServer in vbscript.dll succeeded," if this message appears, the required files for the installer have been successfully registered, and you should be able to install your apps.

Step 4.  Click on the installer file for your application and see if the error appears again.  If the installation begins, the files are now properly registered.  Repeat the process one more time if the installation still gives the Error 2753 message.

Error 2753 Solution 2:  Follow guidance on Microsoft's website, they have an automated file you can use.

New imageError 2753 Solution 3:  Make sure the file you are trying to install is not already installed (or have a folder in Program Files).  Example: you are receiving this error when trying to install ActivClient.  After you have uninstalled and restarted your computer, go to:  C:\Program Files\ and C:\Program Files (x86) and delete the folder titled: ActivIdentity.  Once deleted, try the install again.

 

 

Error 2755 Problem:  Receive "Error 2755: Server returned unexpected error 110 attempting to install package ActivClient CAC x86 6.2.msi"

Error 2755 Solution:  This is related to using Encrypted File System (EFS). Try copying the installer program [ActivClient CAC x86 6.2.msi] to a USB drive (unencrypted FAT32 file system) and try the install again.

 

 

 

Error 4012:  CAC NOT Found in Reader when trying to activate PIV at https://www.dmdc.osd.mil/self_service

 

Error 4012-1 Solution:  Place CAC into reader and try again

 

Error 4012-2 Solution: Follow Solution 5-2 on Enterprise Email page of exposing your PIV using ActivClient instead

 

 

 

Error 4015:  Time Out / Timing Out when trying to activate PIV at https://www.dmdc.osd.mil/self_service

 

Error 4015-1 Solution:  Website is not functioning correctly, try again later

 

Error 4015-2 Solution: Follow Solution 5-2 on Enterprise Email page of exposing your PIV using ActivClient instead

 

 

 

Error 4017:  Could not process your request, Please try again when trying to activate PIV at https://www.dmdc.osd.mil/self_service

 

Error 4017-1 Solution:  Website is not functioning correctly, try again later

 

Error 4017-2 Solution: Follow Solution 5-2 on Enterprise Email page of exposing your PIV using ActivClient instead

 

 

 

Error 4019:  Unable to submit request to LCM user portal when trying to activate PIV at https://www.dmdc.osd.mil/self_service

 

Error 4019-1 Solution Website is not functioning correctly, try again later

 

Error 4019-2 Solution: Follow Solution 5-2 on Enterprise Email page of exposing your PIV using ActivClient instead

 

 

 

Error 4020:  Middleware is either improperly installed or not installed at all.  Please confirm or upgrade your middleware version and try again.

 

Error 4020 Solution:  You do not have the latest ActivClient installed, please re review how to activate your PIV cert here.

 

 

 

 

Error 4022:  Unable to update CAC when trying to activate PIV at https://www.dmdc.osd.mil/self_service

 

Error 4022-1 Solution:  Website is not functioning correctly, try again later

 

Error 4022-2 Solution: Follow Solution 5-2 on Enterprise Email page of exposing your PIV using ActivClient instead

 

 

 

Error 4023:  Reading Data from CAC Error when trying to activate PIV at https://www.dmdc.osd.mil/self_service

 

Error 4023-1 Solution:  Try reinserting the CAC, try site again, try again later

 

Error 4023-2 Solution: Follow Solution 5-2 on Enterprise Email page of exposing your PIV using ActivClient instead

 

 

 

Error 4024:  Failed to Disconnect SMO user portal when trying to activate PIV at https://www.dmdc.osd.mil/self_service

 

Error 4024-1 Solution:  Website is not functioning correctly, try again later

 

Error 4024-2 Solution: Follow Solution 5-2 on Enterprise Email page of exposing your PIV using ActivClient instead

 

 

 

Error 4027:  "Error occurred on Server" when trying to activate PIV at https://www.dmdc.osd.mil/self_service

 

Error 4027-1 Solution:  Website cannot handle the volume of traffic, try again later

 

Error 4027-2 Solution: Follow Solution 5-2 on Enterprise Email page of exposing your PIV using ActivClient instead

 

 

 

Error 4028:  "An unexpected Error has occurred on Server" when trying to activate PIV at https://www.dmdc.osd.mil/self_service

 

Error 4028-1 Solution:  Website is not functioning correctly, try again later

 

Error 4028-2 Solution:  Call their help website help desk:  800-477-8227 (hours: 24 / 7)

 

 

 

Error 4034:  Error com to LCM user portal when trying to activate PIV at https://www.dmdc.osd.mil/self_service

 

Error 4034-1 Solution:  Website cannot handle the volume of traffic, try again later

 

Error 4034-2 Solution: Follow Solution 5-2 on Enterprise Email page of exposing your PIV using ActivClient instead

 

 

 

Error 5011:  ActivClient on this computer may have been configured to use the PIV EndPoint interface.  The ActivClient configuration must be changed to "Prefer GSC-IS over PIV EndPoint" before the CAC can be updated. when trying to activate PIV at https://www.dmdc.osd.mil/self_service

 

Error 5011-1 Solution:  Follow Solution 5-2 guidance on Enterprise Email page, but do the opposite of what it says, meaning Prefer GSC-IS over PIV EndPoint...  change the No to a Yes.  You will need to restart your computer before trying again.

 

 

 

Error 100013:  Receive Error 100013 when adding X509Anchors (CA certificates) certs to your Mac.

 

Error 100013-1 Solution:  Visit the SYSbiosis site for instructions

 

Error 100013-2 Solution:  Visit the Aikidoka Technologies site for instructions

 

 

 

 

Error 12221:  Receive Error 12221 when trying to access webmail on your Mac.

 

Error 12221 Solution-1:  Clear your keychain of all items that mention 'mail.mil' and try accessing mail.mil again.

 

Error 12221 Solution-2:  Visit:  http://www.thursby.com/forum/viewtopic.php?f=11&t=37 for their ideas to fix this

 

 

 

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